Thank you for choosing Mouse-Tec as your wireless mouse provider. We aim to provide a smooth and efficient shipping experience for our customers. Please review the following information regarding our shipping policy:
- Shipping Destinations:
- Please note that some remote areas or international destinations may have limited or restricted shipping options.
- Processing Time:
- Orders are typically processed and shipped within 30 business days of receiving the order.
- Our business days are 5 days of the week excluding weekends and public holidays.
- Please note that during peak seasons or promotional periods, processing time may be slightly longer.
- Shipping Methods and Delivery Time:
- We offer various shipping methods to cater to different customer needs, including standard shipping, expedited shipping, and international shipping options.
- The estimated delivery time will depend on the shipping method chosen and the destination.
- Please note that delivery times may vary due to factors beyond our control, such as customs procedures or unforeseen delays caused by shipping carriers.
- Shipping Costs:
- Shipping costs are calculated based on the shipping method, destination, and the weight or dimensions of the package.
- The shipping cost will be displayed during the checkout process before the order is finalized.
- Some orders may be eligible for free shipping promotions, subject to specific terms and conditions.
- Order Tracking:
- Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package.
- You can typically track your package on our website or through the designated shipping carrier’s website.
- Customs and Duties:
- For international orders, customs fees, import duties, taxes, or other charges may apply.
- These additional charges are the responsibility of the recipient and may be collected by the customs authority upon delivery.
- We recommend contacting your local customs office for more information regarding potential customs fees and charges.
- Order Modifications and Address Changes:
- If you need to make any modifications to your order or change the shipping address, please contact our customer support team as soon as possible.
- We will do our best to accommodate your request; however, please note that once an order is processed, modifications may not be possible.
- Undeliverable Packages:
- In the event that a package is undeliverable due to an incorrect or incomplete address provided by the customer, refusal of the package, or other reasons beyond our control, the package may be returned to us.
- If a package is returned to us as undeliverable, we will contact you to arrange for reshipment or provide a refund. Additional shipping fees may apply.
If you have any questions or need further assistance regarding our shipping policy, please don’t hesitate to contact our customer support team.